Despite the warm welcome received by Samsung’s Galaxy Note 7,as previously reported,certain complaints by various customers pertaining to the exploding of the battery during the charging process ,has resulted in the recall of all Galaxy Note 7’s that have already been shipped worldwide, ,following the initial cessation of shipments.
Samsung has officially established that there have been 35 Samsung Galaxy Note 7’s upto date that have been found to have exploded whilst the smartphones were connected to the charger, following complaints made by users both on social media and Samsung customer services channels.
Rumors had been spreading around since Thursday that Samsung would be recalling worldwide shipments and would be ceasing sales of the device ,following alarming complaints by users. Prior to this decision it was initially decided to cease sales in only Korea in addition to consultation between Samsung and it’s US partner Verizon Wireless on possibilities of what to do next ,however due to the seriousness of the issue it was decided that it is best to call for a worldwide recall of all Samsung Galaxy Note 7s ,in addition to cessation of sales worldwide of the smartphone until the issue is solved.
The statement officially released by Samsung concerning the issue is as follows:
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.”
Samsung can be applauded on it’s response to the issue , thereby showing it’s valuable customers that it truly cares about their wellbeing.